Map Visuals hopes you are delighted with your purchase. If however, you are not entirely satisfied with your order you may return it to us for a full refund.
As Map Visuals products are printed to order it is the customer’s responsibility to decide on the suitability and size of their chosen products and design(s) prior to placing an order and to ensure any name, brand or logo required is correct. (Including spelling). Ordering incorrectly does not constitute a fault and products returned on this basis will not be refunded. Your statutory rights are not affected.
Orders are made to your specification and/or personalised, consequently you may not cancel the order once you have placed it and no refunds can be offered unless damaged or faulty.
Checking Your Product Delivery
We recommend that you open and check your delivery at the earliest opportunity. Any shortages, omissions or errors in your order must be reported within 3 working days. Please call 0113 4574495 firstname.lastname@example.org quoting your invoice number.
Packaging, shipping and handling charges for the return of incorrectly ordered products is the responsibility of the customer. Please contact us to arrange the collection of faulty or damaged items for refund or exchange at our sole discretion.
The return address in all cases is:
Unit 7, Lotherton Way
Please quote your name and invoice number on all returns. Returns and refund requests must be made within 60 days of purchase
Refunds for Returned Goods
On receiving your returned goods, Map Visuals Limited will inspect the goods and arrange a refund or replacement depending on your request in line with the above policy. If your order was paid for by PayPal, credit or debit card, the refund process will be completed by Map Visuals within 7 working day. If you request a refund, the time it takes for your refund to arrive may depend on your bank. If payment is made by cheque, a refund will be posted to you as a cheque within 7 working days.